Delivery Policy
We deliver products Australia wide using FastWay Couriers. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at around 7-10 business days depending on your location within Australia. We currently do NOT accept international orders through our website. For orders from outside Australia, please contact us to arrange.
If you wish to query a delivery cost or enquire about a special order please contact us at enquiries@amysotforkids.com.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase please email us at enquiries@amysotforkids.com within 14 days to discuss options. We will do our best to resolve any problems and ensure a satisfactory shopping experience.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Amy’s OT for Kids & Educational Learning Toys will not be responsible for parcels lost or damaged in transit if you choose not to insure.